Station Manager (P&D)

Responsibilities:

Oversee all aspects of station operations, including inbound and outbound deliveries, package handling, and route optimization.

• Ensure timely and accurate execution of last-mile delivery operations.

• Develop and implement processes to improve operational efficiency and meet service level agreements (SLAs).

• Monitor package flow and resolve operational bottlenecks to ensure smooth delivery operations.

Team Leadership

• Recruit, Manage, train, and motivate a team of supervisors, drivers, and operational staff.

• Conduct regular performance evaluations and provide coaching to improve individual and team productivity.

• Foster a positive and collaborative workplace culture, ensuring high employee engagement.

Customer Experience

• Ensure high levels of customer satisfaction by addressing delivery issues promptly and resolving escalations effectively.

• Collaborate with customer service teams to improve delivery accuracy and responsiveness.

Safety and Compliance

• Enforce company policies and ensure compliance with safety standards, Department of Transportation (DOT) regulations, and other legal requirements.

• Conduct regular safety audits and training sessions for employees.

• Maintain a clean, organized, and secure station environment.

Performance Monitoring and Reporting

• Track key performance metrics (KPIs) related to delivery efficiency, cost control, and customer satisfaction.

• Analyze operational data to identify trends and implement improvement strategies.

• Prepare and present regular operational reports to senior leadership.

Resource Management

• Manage station budgets, control costs, and optimize resource allocation.

• Oversee fleet management, including maintenance and compliance of delivery vehicles.

• Ensure adequate staffing levels to handle delivery volumes during peak periods.

• Fedex Ground or Linehaul experience is preferred.